How do I return an item?

Fortunately, this has not been an issue in the 20 years Jen has been making jewelry. Custom jewelry cannot be returned. Each piece is made individually for each customer. In stock pieces may be exchanged for a non-refundable merchandise credit. Personalized /custom jewelry is not returnable or exchangeable. All chain can be returned in a new and unworn condition within 14 days of delivery. J Briggs & Co is committed to the highest level of customer service.

We want you to love your jewelry and wear it for many years to come. Should you have any questions, problems or issues, please contact us and we will work with you to make your experience the best it can be.